Refund and Returns Policy

Last updated: [10.11.25]

Thank you for shopping at Pastatummy.com We want you to enjoy our products and have a great experience with us. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

Due to the perishable nature of most of our products (such as fresh pasta and drinks), we do not accept returns once an item has been piked up or delivered.

However, if you receive the wrong item, a damaged product, or something that doesn’t meet our quality standards, please contact us within 48 hours of delivery and we’ll make it right.

To request a return or replacement:

Email us at f[email protected] with the following details:

Your order number
A brief description of the issue
Photos of the product and packaging (if applicable)

Our team will review your request and respond within 2–3 business days.

2. Refunds

Once your request is approved:

Refunds (if applicable) will be processed to your original method of payment within 5–7 business days.
You’ll receive an email notification once your refund has been issued.

If your order was paid through a third-party payment provider (e.g. PayPal, Stripe, or Shop Pay), processing times may vary.

3. Non-Refundable / Non-Returnable Items

We cannot accept returns or issue refunds for:

Perishable goods (e.g., fresh pasta, sauces)
Gift card
Items marked as final sale

4. Order Cancellations

If you wish to cancel your order, please contact us within 2 hours of placing it.
Once an order has been processed or shipped, we are unable to cancel it.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of receiving your delivery. We’ll happily offer a replacement or full refund.

6. Contact Us

For any refund or return inquiries, please contact us:

📧 Email: f[email protected]
🌐 Website: www.pastatummy.com